Privacy Policy

1. Scope

This Privacy Policy explains how TextEasy AI ("TextEasy," "we," "us," or "our") collects, uses, and protects information when people visit our website or use our early-access customer communication platform.

2. Information we collect

We may collect account information such as names, email addresses, passwords in securely hashed form, workspace roles, and authentication records. Customers may provide business details, contact records, consent history, campaign drafts, notes, tasks, appointments, pipeline activity, and message content.

Our systems may also collect technical information including IP address, browser type, device information, request logs, security events, and service usage. Payment details are collected and processed by Stripe; TextEasy does not store complete card numbers.

3. How we use information

We use information to provide and secure the platform, authenticate users, organize customer workspaces, deliver requested messaging features, prepare AI-assisted drafts, process subscriptions, provide support, prevent misuse, and comply with applicable law.

4. Service providers

We use service providers to operate TextEasy, including Cloudflare for hosting and data infrastructure, Twilio for communications, OpenAI for requested AI-assisted drafting, Stripe for billing, and other vendors required to secure and maintain the service. These providers receive only the information reasonably necessary to perform their services and process it under their own contractual and privacy obligations.

5. Mobile information and consent data

We do not sell or share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in data and consent records will not be shared with third parties except service providers that help deliver the messaging service, or when disclosure is required by law.

TextEasy customers are responsible for collecting and documenting legally sufficient consent before uploading a contact or sending a message. Opted-out and ineligible contacts must not be messaged through the platform.

6. AI-assisted features

When a user requests an AI draft, relevant message content and the workspace's approved business settings may be sent to an AI service provider to generate that draft. AI output can be inaccurate. TextEasy keeps human approval enabled by default, and users are responsible for reviewing drafts before sending them.

7. Data retention and security

We retain information for as long as reasonably necessary to provide the service, maintain business and compliance records, resolve disputes, and meet legal obligations. We use administrative and technical safeguards designed to protect information, but no online system can guarantee absolute security.

8. Your choices

You may request access to, correction of, or deletion of your account information by contacting us. Some information may be retained where required for security, billing, legal, or compliance purposes. Message recipients may opt out by replying STOP where supported.

9. Children's privacy

TextEasy is a business service and is not intended for children under 13. We do not knowingly collect personal information directly from children under 13.

10. Changes and contact

We may update this policy as the service develops. Material changes will be posted here with a revised effective date. Questions or privacy requests may be sent to hello@texteasyai.com.